Call Center Training

Sale price$299.00

This course introduces strategies and techniques to enhance customer service, sales and support functions in a call center environment.

At the end of this course, participants should be able to:

  • Define and understand call center strategies
  • Identify different types of buying motivations
  • Create SMART Goals
  • Become familiar with strategies that sharpen effective communication
  • Use proper phone etiquette
  • Set benchmarks


Intended Audience: All