Call Center Training

This course introduces strategies and techniques to enhance customer service, sales and support functions in a call center environment.

At the end of this course, participants should be able to:

• Define and understand call center strategies
• Identify different types of buying motivations
• Create SMART Goals
• Become familiar with strategies that sharpen effective communication
• Use proper phone etiquette
• Set benchmarks

SHRM PDCs: 8

Intended Audience: All