Contact Center Training

Gain insights into contact center strategies and customer management techniques to enhance customer service and satisfaction.

At the end of this workshop, participants should be able to understand:

• How to get management involved in training.
• Why peer training works.
• That manners are important with a contact center.
• How to build rapport with the callers.
• How to deal with difficult customers.

SHRM PDCs: 8

Intended Audience: All