Contact Center Training
$299.00
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Contact Center Training
$299.00
Gain insights into contact center strategies and customer management techniques to enhance customer service and satisfaction.
At the end of this workshop, participants should be able to understand:
- How to get management involved in training.
- Why peer training works.
- That manners are important with a contact center.
- How to build rapport with the callers.
- How to deal with difficult customers.
SHRM PDCs: 8
Intended Audience: All