Contact Center Training

Sale price$299.00

Gain insights into contact center strategies and customer management techniques to enhance customer service and satisfaction.

At the end of this workshop, participants should be able to understand:

  • How to get management involved in training.
  • Why peer training works.
  • That manners are important with a contact center.
  • How to build rapport with the callers.
  • How to deal with difficult customers.


Intended Audience: All