Telephone Etiquette

Master professional telephone etiquette to enhance communication with customers.

At the end of this workshop, participants should be able to:

• Recognize the different aspects of telephone language
• Properly handle inbound/outbound calls
• Know how to handle angry or rude callers
• Learn to receive and send phone messages
• Know different methods of employee training

SHRM PDCs: 4

Intended Audience: All