Telephone Etiquette

Sale price$299.00

Master professional telephone etiquette to enhance communication with customers.

At the end of this workshop, participants should be able to:

  • Recognize the different aspects of telephone language
  • Properly handle inbound/outbound calls
  • Know how to handle angry or rude callers
  • Learn to receive and send phone messages
  • Know different methods of employee training


Intended Audience: All