Conflict Resolution

Sale price$299.00

Develop skills in conflict resolution to manage disagreements effectively and maintain positive workplace relationships.

At the end of this course, participants should:

  • Understand what conflict and conflict resolution mean
  • Understand all six phases of the conflict resolution process
  • Understand the five main styles of conflict resolution
  • Be able to adapt the process for all types of conflicts
  • Be able to break out parts of the process and use those tools to prevent conflict
  • Be able to use basic communication tools, such as the agreement frame and open questions
  • Be able to use basic anger and stress management techniques

SHRM PDCs: 12
Intended Audience: All