Conflict Resolution
Develop skills in conflict resolution to manage disagreements effectively and maintain positive workplace relationships.
At the end of this course, participants should:
- Understand what conflict and conflict resolution mean
- Understand all six phases of the conflict resolution process
- Understand the five main styles of conflict resolution
- Be able to adapt the process for all types of conflicts
- Be able to break out parts of the process and use those tools to prevent conflict
- Be able to use basic communication tools, such as the agreement frame and open questions
- Be able to use basic anger and stress management techniques
SHRM PDCs: 12
Intended Audience: All
Conflict Resolution
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