Customer Service

Learn techniques for delivering excellent customer service and enhancing customer satisfaction.

By the end of this course, you should be able to:

• State what customer service means in relation to all your customers, both internal and external
• Recognize how your attitude affects customer service
• Identify your customers’ needs
• Use outstanding customer service to generate return business
• Build goodwill through in-person customer service
• Provide outstanding customer service over the phone
• Connect with customers through online tools
• Deal with difficult customers

SHRM PDCs: 12
Intended Audience: All