Handling a Difficult Customer

Learn strategies for dealing with difficult customers in a way that resolves issues and maintains customer satisfaction.

At the end of this workshop, participants should be able to:

• Cultivate a positive attitude
• Manage internal and external stress
• Develop abilities to listen actively and empathize
• Build rapport with customers in person and over the phone
• Understand the diverse challenges posed by customers
• Develop strategies to adapt to challenging circumstances

SHRM PDCs: 4
Intended Audience: All