Handling a Difficult Customer

Sale price$299.00

Learn strategies for dealing with difficult customers in a way that resolves issues and maintains customer satisfaction.

At the end of this workshop, participants should be able to:

  • Cultivate a positive attitude
  • Manage internal and external stress
  • Develop abilities to listen actively and empathize
  • Build rapport with customers in person and over the phone
  • Understand the diverse challenges posed by customers
  • Develop strategies to adapt to challenging circumstances

Intended Audience: All